Cancellation & Refund Policy

Cancellation & Refund Policy

 

How do I cancel my order?

 

No worries. If unfortunately you have to cancel your order, please do so within 4 hours of placing the order by sending us a SMS or a whatsapp text on +919566012018 or an e-mail to help@coveritup.in, because our dispatch is uber-efficient and does not kid around.

 

In case you have already paid for your order, refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order. (As per Bank/Payment gateway norms.)

 

I wish to change my order. Will it be possible?

 

You can always update your confirmed order (before the order is processed), but unfortunately you cannot add any more products to your order once the order is confirmed. However, if you wish to make any changes or edits in your order (before the order is processed), please write to us at help@coveritup.in. Our customer care team will have you sorted with all possible customized solutions.

 

Refund & Replacement Policy : 

 

We do hope you don't have to check this section too often, but we really love you a lot! So, we have decided that we would provide free replacements for any manufacturing defects reported to Cover it up within 4 days of receiving the order (which we believe there wouldn't be any) or if you feel that you do not wish to have a replacement you could just ship the product back to us on the address mentioned below and we could provide you with Cover it up credits, so you could shop with us again & again & again, we just do not want to let you go. Tussi Na jao types!

 

Our world is an imperfect one, filled with errors and mistakes, we do them too! With the excitement of getting your phone ’covered’ ; if you place a wrong order with us (for the designs that are ours), we would still help you with getting this atrocity sorted out! It’s as simple as just shipping our case back to us on the address mentioned below. See, told you it’s easy. Once you have realized that you need to get the right case, we undergo a minimal shipping and handling charge that you would have to pay to us for this process. In case you have placed a wrong order and we do not have a replacement for it, there’s still a ray of hope! We would deduct minimal shipping and handling charges and you get your money back! Wait, there’s more, you get a flat 20% discount on the next product you purchase from us. The love is indeed never-ending with us! 

 

Returns & Replacements Shipping Address:

Cover it up

Global Impex, 

492, 1st Floor,

P.H. road 

Arumbakkam, Chennai – 600106

 

What products are not eligible for return or replacement?

 

The following products shall not be eligible for return or replacement:

 

1. Any product that exhibits physical damage to the box or to the product

2. Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.

3. Any product that does not have the UPC (Universal Product Code) along with its original packaging.